Google Pay protects your payment info with multiple layers of security, using one of the world’s most advanced security infrastructures to help keep your information safe. When you use your phone to pay in-store, Google Pay doesn’t send your actual credit or debit card number with your payment. Instead, a virtual account number is used to represent your information – so your card details stay safe.
If your card is lost or stolen, please contact us immediately on +96265001515. Your physical card will be blocked and a new card will be sent to you. Since the payment cards on your device are digital versions of your physical payment cards, you need to remove the original payment card from your device and register the replacement card.
No. Formatting your device will remove all payment cards registered on your device.
You need an internet connection to add cards or disable cards from Google Pay and to check card available balance and limits, but you don’t need an internet connection for Google Pay transactions. You need to periodically log in to the app and connect your device to the internet to keep the Google Pay app active.
Yes, you can. Since your mobile phone is registered on our records, you will receive the authentication code to verify her card.
You can register up to 8 payment cards in Google Pay. (Credit Cards, Debit Cards)
If your old card was blocked when you placed a request for replacement, you’ll need to activate it and add your new card to continue using Google Pay.
All data on your watch should be deleted before selling/giving away your device. You should also delete all cards you have added to all Google Pay. You should also remove your card if you temporarily provide your device to someone else; for example, if you need it repaired. If you replace or update your device, you will need to add your card(s) to Google Pay again.
There could be a number of reasons for this:
If you did any of the following, all cards in your wallet would have been deleted and Google Pay won’t work:
Google Pay uses Near Field Communication (NFC) to make contactless mobile payments. This ensures that Google Pay will work everywhere contactless payment are accepted.
Near Field Communication (NFC) enables devices in close proximity to communicate without any physical contact. Payment transactions using NFC technology can be completed by simply waving the NFC enabled device on contactless terminals.
Yes. Google Pay can be used for online/e-commerce payments (via apps and Google Pay on web). Visit Google Pay About for more information.
No. Google Pay does not have access to your bank accounts.
It's simple to add your Card to your compatible Android device
You can use your Android device to make contactless payments with Google Pay wherever contactless payments are accepted. Just look for the contactless and/or Google Pay symbol at checkout and be sure that NFC is turned on your device.
To make a purchase, wake up the device and hold it near the contactless reader until your device beeps or vibrates and a checkmark appears on the screen indicating your purchase is complete. You may be prompted to unlock the device first by providing your PIN, passcode, pattern or fingerprint.
The first card added in Google Pay would be the default card for payment. It will show as the first card in the list at the top of the screen. To change your default card:
You can also open the Google Pay app, swipe left at the top to find the card you want to make default, then tap Pay with this card
The first card you add to Google Pay becomes your default payment card and will remain so unless you change it. To change your default card, or to make a payment using another card, drag the desired card to the front of the wallet.
Using INVESTBANK cards with Google Pay is secure. There are number of security features Google Pay transactions have. Some of them:
You will get all the benefits, rewards and protection that your Debit or Credit Card currently provides when you pay with Google Pay.
Please pay with your physical card and contact INVESTBANK at +962 6500 1515 for further assistance.
No charges for using Google Pay.
After completing a payment using Google Pay, payment confirmation will be displayed on your mobile screen. Additionally, you will continue to receive transaction alerts through SMS on your registered mobile number.
You will receive an immediate notification after each transaction made using Google Pay. When you open the card in the Wallet, you will only see the latest transaction made. When you navigate to the transaction tab (tap on your card in the Wallet to display) you will see your last 10 transactions. You will be able to see all transactions through the respective card statement in the Mobile Banking app.
You can continue to use Google Pay till your card expiry date. Once you receive and activate your renewed card, you will need to add it into Google Pay.
Your Google Pay transaction will decline if your card is blocked or suspended.
If your old card was blocked when you placed a request for replacement, you will need to activate and add your new card to continue using Google Pay.
If your card is lost or stolen, please call INVESTBANK immediately on +96265001515 to report the same so we can block the card and replace it. This will ensure that there are no unauthorized transactions on your card. After we block your card you will not be able to use Google Pay. Please remember that you will remain liable for all transactions on your card until the time of reporting the loss to the bank. Please refer to the terms and conditions of card use on our website.
Removing cards from Google Pay will have no effect on your physical cards. You can continue to use your physical cards as you normally would. You can add your credit and debit cards back into Google Pay at any time.
Yes, you can. Follow the same steps to add her Supplementary Card into Google Pay but please note that since your mobile is registered to our system, you need to contact call center to complete the authentication and to verify the card. Once added, she can use her mobile to make payments with her supplementary card.
Yes, you can configure and use Google Pay on multiple devices.
The card image may not be an exact match. Keep in mind this doesn't affect how your cards work with Google Pay.
Call us on +96265001515
Google Pay is the fast, simple way to pay in millions of places - online, in stores, and more. It brings together everything you need at checkout and keeps your information safe and secure. You can pay with your Android device and using an eligible INVESTBANK Debit and/or Credit Cards. Google Pay can be used everywhere contactless payments are accepted.
Google Pay may be preloaded on select devices. If your device does not have the app, simply download it from Google Play. Google Pay requires that you sign-into your Google account before you register any credit/debit cards. During setup of Google Pay, you will be prompted to create a Google Pay PIN, pattern, or password. For select devices running Google Marshmallow 6.0 or later, you may use your fingerprint to verify transactions.
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